Terms of Service
Effective August 17, 2026
Booking & Confirmation
Submitting an inquiry through our contact form does not guarantee availability or create a confirmed booking. A booking is confirmed only after Havanna Wave Media accepts the project, the client agrees to any required proposal or service agreement, and the required deposit (typically 25%) has been received.
Deposits & Payments
A 25% deposit reserves an appointment or project date. The remaining balance is due before final photographs, videos, website files, credentials, or other completed deliverables are released. Square processes payments and handles payment details; Havanna Wave Media does not directly receive or store full card numbers.
Intellectual Property
Unless otherwise agreed in writing, Havanna Wave Media retains copyright and ownership of original images, videos, and creative work produced. Clients are granted usage rights as specified in the signed agreement or invoice. Any use beyond the granted license requires written permission or a separate licensing agreement.
Client Responsibilities & Property Access
Clients must ensure Havanna Wave Media has safe access to the property or shoot location at the scheduled time and that any required permissions or parking are secured. The client is responsible for disclosing relevant conditions that may affect the shoot (access restrictions, pets, hazards, permit needs).
Weather, Scheduling & Rescheduling
Clients receive one complimentary reschedule for weather, illness, emergency, or another reasonable circumstance, subject to availability. Additional reschedules may be accommodated but are subject to Havanna Wave Media’s scheduling constraints.
Portfolio & Usage
Havanna Wave Media may use images and videos in promotional materials and portfolios unless a written agreement or release states otherwise. If you require restricted usage, please notify us in writing and include terms in the signed service agreement.
Website Development
For website projects, payments for a project phase become nonrefundable once work on that phase begins. Domain names, hosting, software, stock assets, and other third-party charges are nonrefundable once purchased. Clients are responsible for providing content, access, and timely approvals.
Third-Party Services
We may rely on third-party services (hosting providers, payment processors, plugins, or stock assets). Havanna Wave Media is not responsible for the policies or performance of third-party providers, though we will assist in resolution when possible.
Limitation of Liability
To the fullest extent allowed by law, Havanna Wave Media’s liability for any claim arising from our services is limited to the amount paid by the client for the specific services giving rise to the claim. Havanna Wave Media is not liable for indirect, incidental, or consequential damages. Specific signed agreements, proposals, or invoices govern if they conflict with these general terms.
Dispute Resolution & Governing Terms
These terms are general business terms and may be supplemented or superseded by a client’s signed service agreement, proposal, or invoice. If there is a conflict between these general website terms and a signed agreement, the signed agreement controls.
Contact
For questions about these terms, email havannawavemedia@gmail.com. Service area: Oʻahu, Hawaiʻi.
These Terms of Service provide general information about Havanna Wave Media’s website services and business practices. They may be supplemented by a client’s signed service agreement.